A Day in the Life of a Fenton Vets Receptionist
How can we describe a typical day in the life of a Receptionist at Fenton Vets? Well, there isn’t one!
Our day starts at 8.00am where we get the Practice ready for the day ahead. Checking the consulting rooms and making sure everything is ship shape. We deliver a 24hour service, so when we finish at the end of the day, there’s no telling what may have been through the Practice doors overnight. We take it in turns to work until 7 pm one night a week.
This person is then responsible for cleaning and tidying reception and cashing up the day’s takings.
It’s safe to say that pets come in all shapes and sizes. One day it’s cats and dogs, with the occasional small furry creature, like a rabbit or guinea pig. The next it’s a day when our visiting Exotic Specialist is doing a clinic and it’s bearded dragons and tortoises or the odd hundred or so tarantulas and of course not forgetting all the lambings and calves which we see at practice.
We get to share in the human side too, where emotions can be like a roller coaster ride, from the excitement and joy when a new puppy or kitten is brought in for its first Heath Check and vaccination, to the heart-breaking moment when a treasured pet makes its final journey after a long and happy life.
We get to make good friends with both owners and their animals, some of us even have chickens and cows named after us. (Not sure if this is a compliment or not)…
As we are a mixed practice we all work together as one big team covering both Farm and Small Animal Reception.
The main part of our work is booking in appointments for both our farm and small animal vets, routine appointments for our nurses, answering the phone and any queries which may arise. Dealing with any emergency calls from both farmers and small animal clients. Most of us also have other roles within the practice which take us off reception eg cleaning Farm animal kits, sending out vaccination reminders, putting up drugs for farmers to collect and preparing feed prescriptions. Not forgetting the occasional tea and biscuit run!!.
Working as a receptionist at Fenton means working together as part of a team and helping each other with the little problems that sometimes crop up… as well as sharing all the joyful things (babies, weddings and the odd birthday or two)
The recent refurbishment has provided us with a workplace that not only looks fabulous but is a great place to work in and makes us all proud to be part of the Fenton Team.