How we do more for cats
Gold standard feline care
We’re proud to be one of the very few veterinary practices to have achieved gold Cat Friendly Clinic status – a significant achievement that highlights the lengths we go to make our feline friends comfortable when they visit us.
Gold Cat Friendly Clinic status is only awarded by International Cat Care to practices who tick every box in hitting the highest standards of feline care.
This means that at our Haverfordwest branch we have a separate cat waiting area, cat-only consult rooms, wards and operating theatres, 20 minute consults as standard to give our patients time to settle in, and a wide range of other tweaks and modifications to our service.
We are also a silver Cat Friendly Clinic at our Pembroke Dock branch – and the only reason we’re not gold standard is because we don’t have the space for specific cat x-ray facilities. The same standard of service, care and consideration is provided by our team.
As part of our accreditation, we have a dedicated Cat Advocate for each clinic: Rose Kelly at Pembroke Dock and Lisa Phillips at Haverfordwest. Both are available to chat to you if you have any cat-related queries.
If you aren’t a member of one of our practices yet, register today to experience the difference in our attention to detail when caring for your cat.
What is a Cat Friendly Clinic?
We understand that there are unique difficulties in bringing a cat to a veterinary clinic:
- Cats often do not travel well and feel unsafe away from their home
- They are highly sensitive to new sights, sounds and smells
- Most cats prefer quiet and solitude and are highly susceptible to stress
- Most cats are highly stressed by nearby dogs in the clinic
- Cats need to be handled gently and with respect in the clinic
An accredited Cat Friendly Clinic has reached a higher standard of cat care in that our team:
- Understand the needs of cats and have made visits to the vet clinic more cat-friendly
- Understand how to approach and handle cats gently and with care
- Have good knowledge and equipment to manage the care of cats
What does it mean for you and your cat
Our Cat-Friendly Clinics give you peace of mind and reassurance, letting you know that:
- Our practice has achieved the highest accreditation standards
- Our team have thought about the specific needs of cats
- Our team are happy to talk with you, show you what they do, and show you around the clinic
- Our team will explain your cat’s treatment and recovery clearly and sensitively so that you have a full understanding of what is going on